How to alter (or cancel) your booking
- Your booking confirmation email contains a link that must be used to modify your booking.
- The deadline for changing (or cancelling) your booking depends on the type of admission you selected by purchase.
- If the deadline has passed you can not change your booking.
- Cancellation by email or phone call is not considered “on time”.
- If you wish to add more people to your booking, it is the easier to make an additional booking for the same time slot than to change the current booking. This will give you two bookings, but this can be handled in the ticket office.
- You can only change your current booking by cancelling and creating a new booking.
- If you cancel your booking within the deadline using the link, the full amount you paid will be refunded within 1–2 business days.
- If the “Cancel booking” option is not visible when you use the link, it means the cancellation deadline has passed.
- If you would like us to make the changes for you — and the deadline has not passed — a change fee of DKK 50 per booking will apply.